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What you get?

Premium Articles

Enjoy reading as many articles as you wish without any limitations.

In-depth analysis

In-depth analysis of issues and events in India and around the world.

Faster Pages

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Archives

Get full access to 22 years old archives.

Frequently Asked questions


1. What is Digital Subscription?

A digital subscription to Frontline will provide you access to unlimited articles on its website.


2. Why should I subscribe to Frontline?

As a free user, your reading experience is limited. By subscribing, you can avail yourself of the following features:

  • Premium Articles:

    Enjoy reading as many articles as you wish without any limitations.

  • In-depth analysis:

    In-depth analysis of issues and events in India and around the world

  • Faster pages:

    Move smoothly between articles as our pages load instantly.

  • Archives:

    Get full access to 22 years old archives.


3. Is print edition a part of my Digital Subscription?

Our Digital subscription plans do not include print magazine. To purchase print magazine, please visit https://pay.hindu.com/esubspay/Subscription


4. How do I become a registered user?

Sign up for free! If you are a new user, who has never had an account registered with us using your e-mail address or mobile number, you will need to sign up with Frontline first. The process will ask you to provide and verify your e-mail address or mobile number using an OTP. Once it is verified, you can set your password. Congratulations! You are now a registered THG user.

Please note that a free registered user will have access to the limited articles on the website. To access the premium articles, please subscribe to one of our plans


5. How do I subscribe?

Clicking on the ‘Subscribe’ button anywhere on the site will take you to the Subscription Plans page.

In the Subscription Plans page

Step 1: Select a suitable plan.

Step 2: You will be redirected to sign up / sign in page.

Step 3: After completing your sign up / sign in process, You can then proceed to make payment.

Step 4: Once you choose to proceed with the payment, you will be taken to the payment gateway page. You can select the mode of payment and filling any required fields, you can click ‘Pay Now’. You will now be taken to the Payment Gateway to complete the transaction.

Step 5: After the payment is done, you will receive an SMS or e-mail from us on whether your transaction has succeeded or failed. In case of a failed transaction, a message will appear letting you know that the transaction has failed along with the options to ‘Try Again’ and ‘Try Later’. If you click on ‘Try Again’, you can go back to the payment page to try again.

If you get a ‘Payment Success’ screen at the end of the process, you are now subscribed user.


6.Did I get any free trial?

Currently we don’t have any free trials.


7. Can my subscription be automatically renewed?

No, your subscription will not be auto renewed. Once your subscription expires, you would need to revisit the Subscriptions Plan page and select a plan.

Before your subscription expires, we will alert you via SMS or e-mail and share an update on your dashboard, so that you’re kept informed about this.

You have complete control over your subscription and can contact us at customersupport@thehindu.co.in to change or cancel at any time.


8. I don't want to subscribe. Can I still read frontline.thehindu.com for free?

Yes, visitors will have free access to limited articles along with advertisements, but our premium articles are only accessible to paid subscribers. If you have not already subscribed, we urge you to give it a go.


9.Do you have a mobile app?

Currently we don’t have a mobile app for frontline. But our site is optimized for mobile.


10. How are digital subscriptions billed?

As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, UPI.

View Frontline Terms and Conditions


11. Can I get a refund on my subscriptions?

Users are only eligible for refunds during the first 7 days post making the purchase. For Giveaway campaigns, wherein the user will get free gifts, material, etc. refunds are not applicable. For plans with cashback offers, refunds are not applicable. Chargeback requests will only be processed if the request was made within 10 days from the date of payment.

To apply for a refund please write to customersupport@thehindu.co.in, along with details such as your transaction ID (available in your invoice), your registered ID (mobile number/ email address) and the reason for the refund.

Once your refund has been accepted, it takes around 7-10 days to process


12. Can I use either my mobile number or my e-mail address to login?

Yes. If you have registered either your mobile number or your e-mail address with us, you can use either of them to log in to your account.


13. Can I register multiple mobile numbers and e-mail addresses?

No. Your e-mail address and mobile number are your unique identifiers. For the safekeeping of your account and to share better recommendations, we only allow one e-mail and one mobile number per subscriber.


14. How do I change my digital subscription plan? What happens if I chose to change my current plan?

To change the plan, please go to the Subscriptions Plan page. If you subscribe to a new plan while another plan is active, the new plan will take effect from the day your current plan expires.


15. I have made the payment, but my plan is not active

If your payment has gone through but you’re still unable to activate your plan, send us an email with the following details:

  • Transaction ID
  • Transaction amount
  • Plan Name
  • Your Registered ID
  • Date of transaction
  • Your Bank Name
  • Mode of transaction (Debit Card, Credit Card, e-Wallet)

Please send these details to customersupport@thehindu.co.in


16. I am unable to get an OTP

An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for five minutes for this to reach you on your device.

If you are still unable to get an OTP, you can write to us on customersupport@thehindu.co.in and we will get back to you right away.


17. My Transaction failed. Why is the amount refunded by the bank lesser than the amount I paid?

For a failed transaction, the amount refunded by the bank will not include the GST collected. If accepted, the refund will get processed in 7 to 10 working days.


18. Why am I seeing the subscription prices in dollars?

The prices for subscribers outside India are different and are in U.S. dollars


19. Can I convert my digital subscription to print subscription?

Conversion of digital to print subscription is not possible


20. How do I change my password?

To change your password, please go to My Profile page and select 'Change Password'.


21. Can I use the Frontline account to login to The Hindu or Businessline?

Yes, you can use the same account. However, you will need a separate package to be bought to access premium features at The Hindu or Businessline


22. Is subscription accessible to EU users?

Right now, our subscription product is unavailable to EU users


Have more questions?

For other queries, please write to customersupport@thehindu.co.in